University of Pittsburgh

Bachelor of Science, Computer Science

Extracurricular: The Pitt News, Culture Reporter

Languages, Tools, and Frameworks

Proficient With: Python, Java, Javascript (including Node.js, React, Vue), Go, SQL, Git, Docker, Django, Adobe Photoshop and XD

Experience With: Swift, Ruby, Adobe Illustrator and InDesign

Mountain Leverage

Developer

November 2021 - Present

Mountain Leverage acquired Speech Interface Design in November 2021 to form the industry's largest and most experienced voice team. Learn more here.

Speech Interface Design

Project Engineer

May 2018 - November 2021

Designed, developed, and implemented voice directed systems for warehouses and distribution centers. Worked in all parts of the project engineering pipeline to support a diverse customer base across concurrent projects.

Design and Development

• Worked with a small team to design and develop new product offerings to increase revenue, lower development and support costs, and interface with new technologies.
• Collaborated with multiple stakeholders including leadership, sales, support, and development teams to identify and prioritize requirements for new product offerings. Designed and presented mockups to relevant teams to gather feedback and improve user experience.
• Designed and developed multiple suites of products, customized for each client, to maximize productivity and interface with existing systems. Product suites include server middleware, front-end web applications, and mobile and terminal applications.
• Independently designed, implemented, and supported multiple internal applications to improve productivity and analyze business data. Applications include time tracking and sales order management systems, log analysis tools, and automated testing and deployment tools.

Requirements Gathering and Design

• Traveled to distribution centers to collaborate with customers, gathered and documented requirements for new systems and offered feedback to improve existing processes.
• Collaborated with multiple stakeholders including leadership, sales, support, and development teams to identify and prioritize requirements for new product offerings. Designed and presented mockups to relevant teams to gather feedback and improve user experience.

Quality Assurance and Testing

• Independently created and executed manual and automated functional and performance test plans. Authored and executed manual test plans to evaluate end-user experience.
• Collaborated with engineering management to introduce automated testing to existing systems and created automated tools to run tests and analyze results.

Implementation and Training

• Created and delivered in-person and remote training for system administrators, operations management, and end-users for both new and existing systems. Wrote and designed technical documentation for developers and administrators as well as user guides for supervisors and end-users.
• Traveled onsite and provided remote assistance during user acceptance testing, integration testing, and go-live. Assisted operations teams in training end-users, answering questions, and provided technical support for data integration.
• Created and delivered training sessions for existing and new product lines to Technical Support Engineers. Maintained and updated knowledge base articles for both internal and external use.

Apple

Genius

August 2016 - April 2018

• Performed hardware and software repairs on all iOS and Mac devices. Completed and renewed ACiT and ACMT certifications to continually expand knowledge around all Apple products and services.
• Worked with leadership to identify opportunities to improve NetPromoter scores from customer surveys and give feedback to team members to improve their customer focus and results.
• Evaluated the customer experience, employee workflow, and store processes in several areas of the store, including sales and customer support, and shared feedback with leadership and peers to implement strategies to improve customer satisfaction and team efficiency.

Technical Specialist

October 2015 - August 2016

• Displayed technical expertise and empathy to quickly and efficiently solve customer issues with iOS devices, while repairing customer relationships with the brand.
• Maintained familiarity with all Apple products and services to answer questions and troubleshoot general issues with all devices and operating systems.
• Consistently met performance based goals with business customers and business linked revenue, number of customer appointments taken, and sales revenue.